Live Chat Support Service
“Support” means many things to RV Chat. Our highest priority is to support our clients by serving their website visitors with the utmost professionalism and helpfulness. We also know that each of our clients has unique needs that require different levels of involvement from us. That is why our live chat support service can be fully managed at all times, or can act as a backup to be there when your dealership’s team is unavailable.
The most important thing that we support is the success of the RV dealership itself. Everything we do, from training to thoroughly tested chat scripts, is designed to engage your website visitors and convert them to qualified leads. There are many live chat services out there that attempt to help RV dealers in this manner, but only RV Chat has the experience and focus to make the live chat on your dealership’s website as beneficial as possible.
Some of the things that set RV Chat apart from the other chat providers in the recreational vehicle sales industry:
Chat Professionals Who Take Chat “Personally”
Every managed chat service attempts to get leads, but only RV Chat keeps our operators’ goals perfectly aligned with your dealership’s goals. We have implemented a bonus structure that rewards our team for successes in both lead generation as well as customer service. Our live chat operators must maintain exceptional support numbers while engaging in a high percentage of chats that convert into sales leads for the dealership. That is why our support staff’s average tenure is over three years.
Constantly Improved Lead-Generating Scripts
There’s a key to success with online chat that few are able to recognize. Some say that natural, unscripted conversations work best. Others put the chat communications in the hands of seasoned sales professionals. The challenge with both of these approaches is that the numbers just do not compare to our thoroughly researched and tested responses to the real questions that visitors to your website are likely to ask.
It’s not a matter of feeling. It’s a matter of science.
Let us show you how our constantly-evolving scripts improve customer service and increase lead-generation.
Complete Chat Management or Backup Coverage 24/7
You never want your chat service to be offline. If you currently have people who are to be responsible for the chat who cannot be there at all times, or if you’re using a chat service that shuts down at night or on weekends, we highly recommend switching to a 24/7 system in order to optimize efficiency and to always be there when your customers are on the site. Many people do their research late at night or before leaving for work in the morning. That means chat is often the only option they have to get instant answers from you in real time. Dead or slow to respond chat reduces the number of leads. It also denies your visitors the customer service they expect before making one of the largest purchases of their lives.
Better Qualified Leads Through Constant Training
Generating leads through website chat is relatively easy when you know how to do it. Most chat providers go straight for the lead the moment any question is asked. Even if a website visitor asks something simple such as, “what time do you open?”, many chat operators quickly ask for contact information. If the visitor gives them the information, they count it as a lead that they generated – even if the visitor isn’t really interested in buying. RV Chat gets higher quality leads, and more of them, by answering questions and establishing trust before gathering information. Our staff is trained to recognize conversation paths and assist your website’s visitor, while collecting the contact information of those who are truly interested in buying a recreational vehicle.
More leads. Better leads.
Some of the other features offered through our chat support services:
- Customized to promote your dealership’s message: There’s a big difference between “standing out from the crowd” and “sticking out like a sore thumb”. Our proactive chat will portray the right message and fit in seamlessly on your website.
- Developed and improved by professionals: Everything from our scripts to the testing of photos & names is designed and continuously improved by people who have worked at dealerships before. Experience makes a big difference.
- Flexibility: We will work with you to determine which level of support is best for you. Some need a fully managed chat solution. Others just need RV Chat to cover those times when the dealership’s team is not available.