Live chat on your RV dealership website is not just more “bells & whistles”… at least it shouldn’t be. At RV Chat, we use innovative chat technology designed to lead your customers through the first steps of buying a recreational vehicle. RV Chat is more than just software. Our software and support services are constantly evolving. The same way your business’ online, in-person, and phone sales processes should always be getting better; our live chat technology keeps getting smarter, and the people behind it are constantly learning how to better deliver the best chat service available to RV dealerships.
For most motorhome and trailer dealers, getting people to the website is just the beginning. Converting that into RV sales can be challenging because of the “get it now” mentality of today’s consumers. At RV Chat we’ve perfected the art of generating qualified leads from your RV dealership website by staying ahead of the latest trends in consumer communication preferences. RV Chat is data-driven – non-stop testing helps us to improve the software and our chat processes to give your website the best opportunity to turn website visitors into real, qualified leads.
The main difference between the way RV Chat handles live chat and other online chat systems is that our strategy is all about generating new leads rather than replacing existing contact methods. Our proactive design engages with visitors who would not typically contact the dealership to chat with us. This is why the number of overall sales increases for RV Chat clients. We aren’t replacing existing leads. RV Chat brings your website to life and makes a connection with people who otherwise would have moved on down the road.
Some people do their RV research during business hours, but many do not. Unless you have the luxury of a 24-hour phone staff able to answer any and all questions, you should have trained live chat operators available to work with your customers at any time of day – even when your dealership is closed. The choice many motorhome buyers make between you and your competitor comes down to availability – who has the right answers right now. People who engage in website chats want information now and are more likely to be a quick sale. Website users get frustrated when they click to chat and no one is there to respond with the right informationa. First impressions are lasting.
Above all else, live chat should help your site’s visitors get the information they seek. People starting a conversation often need an answer to simple questions like “what financing options are available?” These questions often come in late at night or early in the morning when there is nobody at the dealership to answer the phone. RV Chat’s trained staff is capable of fielding your customers’ questions – whether they want to know the specs of a particular recreational vehicle or if they just want to know what time you open.