Nearly everyone has the internet in their pocket. Constant connectivity makes it very easy for anyone to research, shop, and buy nearly anything at any time of day. For many businesses, the convenience of 24 hour availability is becoming a “must have”, and people are far less patient these days when it comes to getting what they want – RIGHT NOW! That’s not just when buying, but in the preliminary research phases of larger purchases like motorhomes and other Recreational Vehicles. If you can not react instantly to answer questions, those people will likely become customers of some other RV dealer.
If potential RV buyer were to come into your dealership with a question about a motorhome, warranties, financing, or anything else – would you even think of saying “let me get back to you later” and sending them away? I think not! Visitors to your website should be treated no differently.
You may already have a website that has lots of information about your RV dealership and what you have to offer. But what happens when a late nightvisitor has a question that can’t be easily found on your website? They are “out the door”.
You may be lucky enough that they took a minute fill out your contact form, but that’s all you can hope for at that point. By the time you reply, they may have already rolled on down the road to another dealer’s website.
RV Chat’s proactive process allows your dealership to make valuable connections with potential customers, give them the information they are looking for, and gives you the ability to convert them into a qualified sales lead at any time of day.
The timing and execution of RV Chat’s live chat process is the key to turning visitors into leads. We have developed proven scripts, and deploy them at the perfect moment to capture the lead. Over 40% of the visitors to a typical dealership will make a purchase within 30 days, but not necessarily at your dealership. Our live chat solution can help ensure that purchase is made at your dealership.
Your Team and Ours for 24/7 Availability
Some RV dealerships do have the sales and customer service staff available to handle chatting with website visitors during business hours. That is excellent if your people have the time to do it and do it well. But if your chat system just goes dark when your team goes home, you are missing out on leads.
RV Chat’s backup chat service offers the best of both worlds: Your team can chat when they are available, and our highly trained support operators will take over when your staff is unavailable. Backup chat is ideal for those who want to manage their own chat, but also want to take advantage of our full-time 24 hour support.