{"id":3917,"date":"2018-03-13T10:00:50","date_gmt":"2018-03-13T14:00:50","guid":{"rendered":"https:\/\/staging2.rvchat.com\/?p=3917"},"modified":"2023-03-31T08:49:18","modified_gmt":"2023-03-31T12:49:18","slug":"greet-anonymous-website-visitors","status":"publish","type":"post","link":"https:\/\/www.rvchat.com\/blog\/chat-best-practices\/greet-anonymous-website-visitors\/","title":{"rendered":"Engage with Those Unknown Visitors on Your RV Dealer Website"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3918 size-full\" src=\"https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet.jpg\" alt=\"It's time to greet the anonymous 95% of visitors on your RV dealership's website.\" width=\"1200\" height=\"1061\" srcset=\"https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet.jpg 1200w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet-300x265.jpg 300w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet-768x679.jpg 768w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet-1024x905.jpg 1024w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet-640x566.jpg 640w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-time-to-greet-460x407.jpg 460w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2 class=\"p1\"><span class=\"s1\"> Do You Need Live Chat on Your RV Dealer Website?<\/span><\/h2>\n<p class=\"p3\"><span class=\"s1\">This question is frequently asked by dealers to themselves. Let the numbers tell the story. First start with your total unique traffic that visits your RV dealership website. Now, figure that half of those anonymous visitors will engage into a conversation with your live chat feature on your website. Once engaged, about 55% of those conversations will result into a lead opportunity for either Sales, Service, Parts, or General Query. These leads are directly routed into your dealerships CRM, email HTML, and mobile SMS alerts with a full transcript. The transcripts are a full detailed report showing you the guests referring site (the site that brought them to your website) and click path (what pages\/inventory was visited on your site) along with their contact information. Currently, the RV industry is seeing roughly 94% of all leads submitted from Live Chat are for the Sales Department. This is a huge opportunity to start converting more anonymous visitors that come to your RV dealership website into real sales prospects.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3919\" src=\"https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages.jpg\" alt=\"RV Chat Options\" width=\"1200\" height=\"712\" srcset=\"https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages.jpg 1200w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages-300x178.jpg 300w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages-768x456.jpg 768w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages-1024x608.jpg 1024w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages-640x380.jpg 640w, https:\/\/www.rvchat.com\/blog\/wp-content\/uploads\/2018\/03\/rvchat-packages-460x273.jpg 460w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2 class=\"p1\"><span class=\"s1\">Who Does The Chatting?<\/span><\/h2>\n<p class=\"p3\"><span class=\"s1\">Adding Live Chat to your RV dealership website is just the first step. Now you have to manage those conversations and processes. Live Chats will come in 24\/7 and you have to be ready and prepared to assist those guests with a concierge based customer service philosophy. In fact, 27% of all live chats come in after the dealership business hours. Do you have people and processes in place to handle that surge of additional contacts and leads? If not, not to worry. <strong><a href=\"https:\/\/www.rvchat.com\/\"><span class=\"s2\">RVChat.com<\/span><\/a><\/strong> has heard you loud and clear! Forming it\u2019s strength in ten years of serving the automotive industry, <span class=\"s2\">RVChat.com<\/span> has been serving RV Dealers for 2 years and is ready to help you with their award winning solutions. <span class=\"s2\">RVChat.com<\/span> currently offers:<\/span><\/p>\n<ul>\n<li class=\"p3\"><span class=\"s2\"><b><i>RVChat \u2013 Backup Support Managed Chat<br \/>\n<\/i><\/b><\/span>You have the ability to accept live chats initially but, if you team is busy the live chats roll over to 24\/7 professionally trained Live Chat Operators that \u201cBack You Up\u201d and handle the conversation, go for the appointment, and submit the lead directly back to you.<\/li>\n<li class=\"p2\"><span class=\"s2\"><b><i>RVChat \u2013 Full Support Managed Chat<br \/>\n<\/i><\/b><\/span>Leave the chatting up to us 24\/7 364 days a year (closed Christmas day) and check the box that you have your website fully engaged and backed with fully trained operators that will handle questions, concerns, comments and generate the highest quality sales leads for your RV Dealership.<\/li>\n<\/ul>\n<h2>How Do I Get Started?<\/h2>\n<p><a href=\"https:\/\/www.rvchat.com\/#contact\"><strong>Click Here<\/strong><\/a> to contact our sales department and schedule a free online demo at your convenience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s time to greet the anonymous 95% of visitors on your website. This is a huge opportunity to start converting more visitors on your RV dealership website into real sales prospects.<\/p>\n","protected":false},"author":3,"featured_media":3918,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-3917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chat-best-practices"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Engage with Those Unknown Visitors on Your RV Dealer Website<\/title>\n<meta name=\"description\" content=\"It&#039;s time to greet the anonymous 95% of visitors on your website. 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