Do You Need Live Chat on Your RV Dealer Website?
This question is frequently asked by dealers to themselves. Let the numbers tell the story. First start with your total unique traffic that visits your RV dealership website. Now, figure that half of those anonymous visitors will engage into a conversation with your live chat feature on your website. Once engaged, about 55% of those conversations will result into a lead opportunity for either Sales, Service, Parts, or General Query. These leads are directly routed into your dealerships CRM, email HTML, and mobile SMS alerts with a full transcript. The transcripts are a full detailed report showing you the guests referring site (the site that brought them to your website) and click path (what pages/inventory was visited on your site) along with their contact information. Currently, the RV industry is seeing roughly 94% of all leads submitted from Live Chat are for the Sales Department. This is a huge opportunity to start converting more anonymous visitors that come to your RV dealership website into real sales prospects.
Who Does The Chatting?
Adding Live Chat to your RV dealership website is just the first step. Now you have to manage those conversations and processes. Live Chats will come in 24/7 and you have to be ready and prepared to assist those guests with a concierge based customer service philosophy. In fact, 27% of all live chats come in after the dealership business hours. Do you have people and processes in place to handle that surge of additional contacts and leads? If not, not to worry. RVChat.com has heard you loud and clear! Forming it’s strength in ten years of serving the automotive industry, RVChat.com has been serving RV Dealers for 2 years and is ready to help you with their award winning solutions. RVChat.com currently offers:
- RVChat – Backup Support Managed Chat
You have the ability to accept live chats initially but, if you team is busy the live chats roll over to 24/7 professionally trained Live Chat Operators that “Back You Up” and handle the conversation, go for the appointment, and submit the lead directly back to you.
- RVChat – Full Support Managed Chat
Leave the chatting up to us 24/7 364 days a year (closed Christmas day) and check the box that you have your website fully engaged and backed with fully trained operators that will handle questions, concerns, comments and generate the highest quality sales leads for your RV Dealership.
How Do I Get Started?
Click Here to contact our sales department and schedule a free online demo at your convenience.